Help
Troubleshooting for accounts, dashboards, bots, and billing.
Account & sign-in
I didn't get my magic-link email.
Check spam/promotions. Links expire after 15 minutes — request a fresh one on the sign-in page. If it keeps failing, sign in with Discord instead.
My passkey isn't offered on this device.
Passkeys live on the device where you created them. Sign in with a magic link or Discord, then add a passkey on the new device from your dashboard.
Do I need to pair Discord?
Yes, once. Dashboards need your Discord identity to know which servers are yours. After pairing, you can sign in with magic link or passkey instead.
I signed in but a dashboard asks me to sign in again.
Make sure you're on a rivaleclipse.dev address — the shared login only works across our own domains. If it persists, sign out and back in once.
Bots & dashboards
The bot isn't in my server / commands don't show.
Use the invite link on the bots page. Slash commands can take up to an hour to appear the first time.
My dashboard doesn't list my server.
Dashboards list servers where your Discord account has Manage Server permission. Check you're logged into the right Discord account.
Something on a dashboard looks broken.
Hard-refresh (Ctrl+Shift+R). If it still misbehaves, tell us which dashboard and what you clicked — screenshots help.
Billing
How do subscriptions work across apps?
Each app bills separately — you can try, buy, or cancel any one without affecting the others. Bundle packages are the exception: one payment covering several apps.
How do I cancel?
From your client dashboard → subscriptions. Cancelling one app never touches another.
I was charged for something I cancelled.
Contact us with the app name and date — we'll sort it out.
Still stuck?
Describe what's happening and where — the more specific, the faster we fix it.